Support

We believe the best time to solve a technical problem is before it becomes a problem. That’s why our Technical Support team is involved with our pre-sales services to help design proposals and solutions that can be incorporated with your operations as smoothly as possible.

Technical Support provides valuable input as you investigate network planning and design, site planning and disaster recovery planning. They, meaning our technical support staff, are a valuable part of our research and development teams as well. They are on the front lines and give us daily feedback on our product. Team members are highly trained and able to offer suggestions for every situation.

Through our support team, healthcare organizations receive maximum benefit and utilization from MEDITAB.

Your Updates

You’d never treat your patients with yesterday’s therapies or medications.

MEDITAB will make sure you’re not relying on outdated software or solutions. Our Research and Development staff is charged with the monumental task of soliciting customer feedback, anticipating industry needs, and creating solutions that enhance your operation.

With every software maintenance agreement comes our guarantee that we will provide updates and upgrades so your system remains state-of-the-art—and provides you with the greatest efficiency, highest quality and best value possible.

Support Automation

Because MEDITAB is committed to establishing company-wide processes and systems that support excellent service; the company uses a corporate support automation system. This system is both a case-management system to enable proactive support and a defect-tracking system to monitor product change requests. This enables your team members to:

• Identify customers and site contacts
• Track products installed at each customer site
• Track all cases logged by each customer
• Automate case routing across the support enterprise
• Provide customers with Internet access for logging cases
• Measure your support service levels

Product Specialist

Product Specialists are responsible for using their detailed knowledge of product to analyze customer workflow, offer system setup advice, complete system setup, provide training and product demonstrations, and assist in issue resolution.

Release-based enhancements include additions to or extensions of software functionality and features released on a periodically scheduled basis.

Product documentation includes system requirements, reference information, installation, upgrade, and configuration instructions, and other product-related documents

Internet case submission/review is available through Web, the customer component of our case management system. You can electronically submit cases directly to the Resolution Center and follow the status of each issue through the tracking and resolution process.

The Case Management System is used by live personnel to manage customer, product, and contact information. Each issue is reported, tracked, & resolved through this system

The Resolution Center provides access to toll-free support, 24 hours per day, 52 weeks a year.

Our superior products and services have been developed to provide innovative solutions and unsurpassed value. This commitment characterizes our relationships from initial contact through implementation and ongoing support. You can count on our professional and personal service during: